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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.

You should expect to receive your refund within two weeks of notifying us to the issue, however, in many cases you will receive a refund more quickly. This time period includes the it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

New Zealand wide

All residential/city orders will be sent using NZ Courier Post. All Rural order will be sent using NZ Post. If you require special delivery instruction please tell us when filling in the shipping details on the following page. Got a questions? Contact us now.

International

We can ship to virtually any address in the world. Note that there are restrictions on natural products in some countries, and some products cannot be shipped to international destinations.

All international orders are shipped by NZ Airmail and can take up to two weeks to reach Europe, North America. We recommned that you first look at our local distributor websites found via the home page on our main site by clicking here.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



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